We are committed to providing a high quality legal service to all of our clients and pride ourselves on client satisfaction. Your opinions matter to us enormously and if there is any part of our service with which you are dissatisfied, we need to hear from you.
We take complaints very seriously and aim to resolve any issue quickly.
Our client care letter indicates the mechanics of our complaints procedure. Should you feel however that you wish to address the firm’s Complaints Partner direct, please do so in writing to:
Ian Skuse
Complaints Handling Partner
Piper Smith Watton LLP
29 Great Peter Street
London
SW1P 3LW
Timescales
In normal circumstances you are required to register a complaint within one year. You must then give us 8 weeks to try to resolve your complaint before contacting the Legal Ombudsman. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the Firm's complaints procedure. In summary:
- You must register your complaint with us within one year
- The Legal Ombudsman expects you to give us 8 weeks to try to resolve your complaint
- After this time, you can contact the Legal Ombudsman (but you must do so within 6 months)
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